Contact Us
At Southbank Pokies, we strive to provide our players with effective and accessible customer support. Whether you have questions about your account, need assistance with a game, or wish to discuss responsible gambling options, our support team is here to help.
Customer Support Availability
Our customer support is available through various channels, ensuring you can reach us in the way that suits you best. We offer assistance in English, with options for other languages available in our help center.
Live Chat Support
For immediate assistance, you can connect with our support team via live chat. This feature allows you to get quick responses to your questions, ideal for urgent matters.
Email Support
If your inquiry is not time-sensitive or requires detailed information, feel free to reach out to us via email. Expect responses typically within 24 hours. Email support is an effective way to discuss account verification, technical issues, or general inquiries.
Help Centre Access
For self-service options, our comprehensive help center is designed to answer many common questions. It includes FAQs on account management, game rules, and responsible gambling practices, allowing you to find answers at your convenience.
Verification and Account Help
If you need assistance with account verification or recovery, our support team is ready to guide you through the necessary steps. Ensure you have your identification documents handy, as our team may request them to expedite verification processes.
Responsible Gambling Assistance
We prioritize player safety and well-being. Our support includes resources for responsible gambling, helping you set limits or access self-exclusion options. If you need assistance, please don’t hesitate to reach out.
Technical Support
If you're experiencing any technical difficulties, our support team can help troubleshoot issues related to both mobile and desktop platforms. Ensure your device is compatible, and provide as much detail about the issue as possible to help us assist you effectively.
Complaint or Dispute Guidance
Should you encounter any issues or disputes, please contact us directly. We take player concerns seriously and aim to resolve disputes fairly and promptly. Detailed communication is encouraged to facilitate effective resolution.
Response Expectations
While we endeavor to respond as quickly as possible, please note that response times can vary. Live chat generally provides quicker assistance, while email inquiries may take up to 24 hours. We appreciate your patience and understanding.
Preferred Contact Methods
For immediate inquiries, we recommend using live chat. For more detailed issues, email is encouraged. The help center is also a great resource for quick self-service solutions.
General Support Workflow
Our support team follows streamlined processes to ensure that your inquiries are handled efficiently. We maintain detailed records of communications to enhance service quality and facilitate follow-ups when necessary.
Self-Service Help Options
Visit our FAQ section within the help center to explore answers to common questions. This resource can help you troubleshoot issues or understand your account features without needing to contact support.
We are here to provide you with assistance every step of the way at Southbank Pokies. Choose the support channel that best fits your needs, and let us help enhance your gaming experience.
